Welcome to the Salon Policies page for Claire Wareham Hair Specialists in Addingham, West Yorkshire. Our policies are designed to ensure every client receives the highest level of care, professionalism, and service. Please take a moment to read through our booking, cancellation, and treatment guidelines before your appointment. 

Booking & Deposits

We provide services by appointment only. We recommend making bookings through our online booking system (Slick) we also accept bookings by:

Phone: 01943 969958

Email: clairewareham@outlook.com

WhatsApp: +44 7590 802658

or through our Facebook & Instagram page ‘message us’ tab.

We recommend you book ahead, our stylists get booked up far in advance and we can get busy in peak periods. A good guide is 3-4 weeks ahead for specific stylist and 6-8 weeks ahead for christmas. We strongly recommend booking repeat appointments prior to leaving the salon so we can be sure to accommodate your schedule.

A 50% booking fee deposit is required for all bookings of £25 or more.

Booking fee deposits will be deducted from your total appointment bill when paying, Leaving you with the remaining 50% to pay on the day of your appointment.

Booking fee deposits may be refunded or transferred if re-scheduling your appointment before the 48 hour cancellation period.
 

No-Shows & Late Cancellations

I hope all our clients appreciate that our time, like yours, is valuable. We are often unable to fill missed appointments and late cancellations at short notice.

Can we please remind people to give us at least 48 hours notice if you wish to cancel your appointment…

Clients cancelling with less than 48 hours before their scheduled appointment will be required to pay 50% of the appointment fee (and no shows will be required to pay 100%)

If you can not make your appointment, you can message us on Facebook, Instagram, WhatsApp out of hours, you do not have to wait until the salon is open to cancel.

We reserve the right to decline requests from clients who have missed multiple appointments.

Rescheduling

If you are unable to attend your appointment please notify us as soon as you can (more than 48 hours in advance), this helps us re-allocate your slot. You may know how busy we can get and how frustrating it is when we cant fit you in so this helps us free up spaces for those wanting to book. We will do our best to re-schedule you in at our next availablity.

Lateness

We will always do everything possible to accommodate you if you’re running behind, stuck in traffic, emergencies etc. Clients arriving more than 15 minutes late without prior notification, will be cancelled if this would cause disruption to other clients and you will be required to reschedule your appointment.

Arrival more than a few minutes late for your appointment means we cannot spend the time we need to give you a proper service, we will do our utmost to accommodate Clients, but we may not be able to do your hair.

Hair Policy

Any spare hair (including extensions, wefts, or other hairpieces) left with us is stored at the client's own risk. We do not accept responsibility for items left for extended periods. Unclaimed hair may be disposed of after a reasonable time.

Complaints

Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way.

Complaints can be made via message, WhatsApp or email.

Tell someone you’re not happy with the service you’ve received, ether while you’re in the salon or as soon as possible after leaving within 7 days. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint.

All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress; Improved customer relations are built by resolving feedback during the initial stages wherever possible.

All feedback is recorded and monitored so that we learn from feedback and take action to improve services.

Re-do Policy

If there are any issues with your service, you will have 7 days after your original appointment to contact me. Within the 7 day period, services can be corrected free of charge. The redo policy does not cover a change in colour or style initially requested during consultation. We will not be responsible nor offer a redo for Hair that has been done outside of the salon. Refunds are not issued on salon services.

Retail

Returns on retail items will be given credit only, no refunds.

Gift Cards

Gift cards are non refundable and must be present at the time the service is rendered. Lost/stolen gift cards cannot be replaced by the salon and cards expire one year from purchase date.

Customer Personal Belongings Policy

We are not responsible for any personal belongings. We cannot be responsible for loss or damage to personal articles, including clothing, jewellery, phones and accessories.

Price Changes

Prices and services are subject to change at any time.

Client Privacy

Every client has the right to privacy and confidentiality. Client lists and email lists are confidential. We do not share client lists with outside companies.

Inclement Weather

The weather may cause us the need to cancel appointments. I respect the safety of my clients and in cases of extreme weather I do not require a 24-hour cancellation.

Illness 

If you are noticeably sick, feeling sick or contagious the day of your appointment, contact me for rescheduling, I will not accept sick clients.

We reserve the right to refuse service to any client for improper conduct, lateness, no-shows, or any other situation we deem inappropriate. By making an appointment request you are agreeing to these terms and conditions.